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Readers will get to explore every aspect of Globalia’s 5th Annual Meeting in Bali and discover how it empowered members to fortify their partnerships with international logistics leaders. The newsletter offers an inside look at the Day Trip, Welcome Cocktail Reception, One-to-One Meetings, and FreightViewer workshops conducted during the event. Additionally, there is a special section where Maria Serrano, Globalia’s PR and Event Coordinator, provides invaluable tips for a successful follow-up with your partners after the conference. Our Members News segment shines a spotlight on the remarkable achievements of our members from cities around the world. From business expansions to innovative projects, discover the success stories that are driving our network forward. Additionally, this edition features an insightful article on how freight forwarders can effectively handle customer complaints, providing practical tips and strategies to enhance customer service and satisfaction levels. Lastly, readers can also take a look at the most talked about news and news headlines from the freight forwarding sector. Don't miss out on all the exciting updates and valuable information.