We can support members with local expertise in Malaysian customs, freight forwarding, transportation, warehousing and cross-border logistics, while also helping network partners connect their customers and shipments with Malaysia. Beyond handling shipments, we hope to actively share business opportunities, refer customers where appropriate, support fellow members' shipments and build long-term, mutually beneficial partnerships across the network. 

As Globalia's 7th Annual Meeting in Bangkok approaches, we are introducing some of the new members who will be joining us for the event and giving fellow attendees an opportunity to get to know them before they meet in person.

This time, we head to Penang, Malaysia, to meet JTEX Malaysia Sdn Bhd, a total logistics service provider established in 2022. The company offers air and sea freight, domestic and cross-border transportation, customs brokerage, warehousing and logistics consultancy, while also handling specialised cargo including machinery, data centre equipment, server equipment and other challenging shipments.

A Globalia member based in Penang, JTEX Malaysia is looking to use its membership to develop stronger international partnerships and expand its business beyond Malaysia. Ahead of the Bangkok meeting, we spoke with Ms Sharon Leong, Key Account Manager at JTEX Malaysia, about the company's capabilities, target markets and ambitions within the Globalia community.

Q. Could you briefly introduce JTEX Malaysia and the main logistics services you provide?

A. JTEX Malaysia Sdn Bhd was established in 2022 as a total logistics service provider, serving both domestic and international customers and business partners within the supply chain and logistics industry. We provide a comprehensive range of logistics solutions, including air and sea freight, domestic and cross-border transportation, customs brokerage, warehousing and logistics consultancy services. We also have experience handling special equipment and machinery, relocation of personal effects, data centre equipment and specialised cargo movements.

Q. Why did you join Globalia Logistics Network?

A. We joined Globalia Logistics Network because we believe that a strong international network is important for expanding our global reach and developing reliable partnerships with like-minded logistics companies. As JTEX continues to grow its international business, we hope to build stronger connections with overseas partners, develop new trade opportunities and provide our customers with better end-to-end logistics solutions beyond Malaysia.

Q. What are JTEX Malaysia’s key strengths?

A. Our particular strengths include air and sea freight for domestic, international and cross-trade movements, as well as customs brokerage through our own customs brokerage licence. We also provide domestic and cross-border trucking, including Malaysia–Thailand and Malaysia–Singapore and Malaysia- China services, together with transhipment services. Another important area of our expertise is the handling of servers, machinery and special equipment, supported by our logistics consultancy and customs-related advisory services.

Our focus industries include technology and automation, IT equipment, medical technology, water technology, energy and activated carbon, building materials, automotive spare parts, paper production and relocation services. In terms of trade lanes, we focus particularly on Europe, the Middle East, the United States, Southeast Asia and LATAM.

Q. Which industries and trade lanes do you focus on most?

A. Our focus industries include technology and automation, IT equipment, medical technology, water technology, energy and activated carbon, building materials, automotive spare parts, paper production and relocation services. In terms of trade lanes, we focus particularly on Europe, the Middle East, the United States, Southeast Asia and LATAM. This combination of sector experience and international trade connections allows us to support customers with different logistics requirements while providing local expertise in Malaysia.

Q. What opportunities are you hoping to develop through Globalia?

A. We hope to develop more reliable overseas partnerships and increase two-way business opportunities with Globalia members. We are particularly interested in receiving and supporting import and export shipments to and from Malaysia, as well as developing cross-trade opportunities. At the same time, we would like to introduce our Malaysian capabilities to network members who need a dependable local partner for freight forwarding, customs clearance, trucking, project cargo and other logistics services.

Q. As a first-time attendee, what are you most looking forward to at the Annual Meeting?

A. As this will be our first Globalia Annual Meeting, we are looking forward to meeting fellow members personally, understanding their capabilities and exploring opportunities to work together. We believe face-to-face meetings are a great way to establish trust and build long-term business relationships. We are also looking forward to learning more about the network and identifying areas where JTEX can support other members.

 

Q. What would you like to say to members who will be meeting your team for the first time?

A. As a first-time attendee, we are especially looking forward to meeting everyone face-to-face, understanding your capabilities and finding opportunities to work together. To all Globalia members, please come and say hello to us in Bangkok. We are looking forward to making new friends, sharing business and building long-term partnerships together.

Q. How do you see JTEX Malaysia contributing to the collaboration and growth of the network?

Q. We can support members with local expertise in Malaysian customs, freight forwarding, transportation, warehousing and cross-border logistics, while also helping network partners connect their customers and shipments with Malaysia. Beyond handling shipments, we hope to actively share business opportunities, refer customers where appropriate, support fellow members' shipments and build long-term, mutually beneficial partnerships across the network.

Quick Questions with Sharon Leong

Q. How would you describe JTEX Malaysia’s approach to customer service in one sentence?

A. We listen carefully, simplify complex logistics challenges and deliver practical solutions that meet our customers’ needs.

Q. What type of shipment or project does your team particularly enjoy handling?

A. We particularly enjoy handling specialised and challenging cargo, especially machinery, technology equipment, server cargo and project shipments, where careful planning and coordination are essential. This can involve everything from packing and crating and dismantling to low-loader transportation, power crane and forklift operations, as well as loading and unloading.

Q. If a Globalia member visits Penang, what is one place they should not miss?

A. George Town, a UNESCO World Heritage city famous for its heritage architecture, street art and amazing local food.

Q. Three words that best describe JTEX Malaysia?

A. Reliable. Responsive. Solution-driven.

Q. What is one thing partners can always expect when working with your team?

A. Partners can always expect us to be responsive, transparent and committed to finding a solution.

With its combination of freight forwarding, customs expertise, transportation and specialised cargo handling, JTEX Malaysia brings a broad range of capabilities to the Globalia community. Its presence in Penang also gives fellow members a trusted local partner for shipments involving Malaysia, whether through imports, exports, cross-trade or more complex cargo movements. As the team heads to Bangkok, JTEX Malaysia is looking forward to putting faces to names, exploring where their capabilities can complement those of other members, and turning new connections into practical business opportunities.